Support

Quit and Restart

Experiencing slowness or connectivity issues? Quit the app and restart it.

Network Connection Issues

Our app requires a stable internet connection to save and retrieve data. If you experience inconsistencies, please ensure your internet is stable. If problems persist, don't hesitate to reach out.

Manage Subscription

Click here to manage your subscription. If you forget your password, email us at support@sandboxcycling.com.

Contact Us

We're here to help! If you have any questions or issues, please don't hesitate to contact us at support@sandboxcycling.com.

Device Connection Troubles

If your device connects but doesn't function as expected, try forgetting the device and reconnecting. Wait for about 10 seconds, restart the app, and attempt the connection again. If the issue persists, there might be a compatibility issue. Please inform us so we can address it.

Device Compatibility

We have a curated list of devices known to be compatible with our app. If your device isn't on this list and encounters issues, we'll note it for further investigation.

Operating Near Multiple Devices

Operating in close proximity to multiple devices may lead to unexpected behaviors. If you experience issues in such situations, please let us know.

Manual File Transfer

Connect your headunit to your computer, and drage your workout file onto it. You can download the workout file from our website. On the workout page (click outdoor) or calendar if it's scheduled. You can use a file transfer app like transfer.

To Sandbox From Strava

Sync your Strava account on the activity sync page in settings, and upload up to 2 months of past rides to SandboxCycling. Upload to workout to Strava by clicking the upload button after you've completed a workout.

From Sandbox To Strava

Once you connect your account, Sandbox will give you the option to automatically upload your workouts to Strava when you complete them.